Rückgabe & Umtausch

At Stil Wesen Store, we take pride in offering premium men’s fashion that combines style with quality. However, we understand that sometimes an item may not meet your expectations. Our hassle-free returns and exchanges policy is designed with our sophisticated, global clientele in mind.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In its original condition (unworn, unwashed, undamaged)
• With all original tags and packaging intact
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or exchanged:

• Underwear and socks
• Personalized or custom-made items
• Items marked as „Final Sale“

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging if possible. Include:

• The completed return form (provided with your RMA email)
• Original receipt or proof of purchase

Ship your return to:

Step 4: Processing Your Return

Once we receive your return package, our quality control team will inspect the item(s) within 3-5 business days. You will receive email notification when:

• Your return is approved and refund is being processed
• Or if there are any issues with your return

Refund Information

Refund Method

Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Cards (Visa, MasterCard, JCB)
• PayPal

Refund Timeline

• Processing Time: 3-5 business days after return approval
• Bank Processing: Additional 5-10 business days depending on your financial institution

Exchange Process

If you’re exchanging an item for a different size or color:

1. Follow the standard return process above
2. Clearly indicate your desired exchange item in your return request
3. We will ship your replacement item once the original is received and inspected

Exchange shipping times follow our standard delivery estimates (10-15 days for standard shipping, 15-25 days for free shipping).

International Returns

As a global retailer (excluding certain regions in Asia), we accept international returns. Please note:

• Customers are responsible for return shipping costs
• Customs fees are non-refundable
• Please mark the package as „Returned Goods“ to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a free return and expedited replacement at no cost to you.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Thank you for choosing Stil Wesen Store for your sophisticated menswear needs. We appreciate your business and are committed to ensuring your complete satisfaction with every purchase.